Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges (except for televisions) within 30 days from the date you received your order. Shipping fees for returns are not refundable and must be paid by the customer.
Please note that the items must be returned unused, in the original condition and packaging for a full refund. If the purchased item is returned in an open box condition, and fully functional, we will charge a 10% restocking fee. If the purchased item is not functional and/or is different from what was originally bought, we reserve the right to withhold all refunds. If the item you purchased, arrived dead on arrival, you must send a time stamped photo/video of the item to sales@quadritics.com, no later than three days after you received the item (as per the tracking info from the shipping courier), for us to assess full refund claims, once we have received the purchased item back.
Why don't you accept returns for televisions?
This is a small business in its infancy with limited warehousing and logistical capabilities at the moment. Televisions are large items that have special handling and transport requirements, which is why we urge customers to inspect their purchased televisions at delivery so that any damaged ones during transport can be returned. As the business grows, we plan to start accepting returns for televisions from next year.
How do I return a television damaged during transport?
Please inspect your panel(s) immediately upon receipt!
Should a panel be damaged in transit, it must be identified at the point of delivery and noted with the shipper in order to be covered by insurance. Any freight damage reported after 24 hours from delivery will not be covered. If there is notable damage to the outside of the box(es) PLEASE refuse the product.
To submit a claim for concealed damage, please report it to us within 24 hours from delivery (photos required).
If the opportunity to check the panels is missed before they are signed for, we may not be able to file a claim, and therefore unable to replace the broken panel for full credit.
How do I return or exchange an item?
We accept returns or exchanges within 30 days from the date you received your order. Please contact customer service at sales@quadritics.com with your name, order number and reason for returning the item(s).
Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange.
Who pays for shipping on items for return?
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.
Who pays for shipping on items for exchange?
You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.
What if an item is damaged or defective?
If you received an item which is damaged or defective, please send us a timestamped photo/video, no later than three days after you received it (as per the tracking info from the shipping courier), noting the defect or damaged area, to sales@quadritics.com. Please include your name, email and order # in your correspondence. We will review the photo/video and respond with further instructions.
What if I’ve received the item as a gift and I want to return or exchange?
Please contact customer service at sales@quadritics.com for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.
How long until I receive my refund?
Please allow 7 – 10 business days for your return to be processed by us. The amount of time for the refund to reflect back on your account will depend on your financial institution. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.
